Refund policy

Return & Refund Policy – MarketVia360

1. 30-Day Returns

We accept returns within 30 days of delivery. Return requests must be submitted within this period.

2. Eligibility

Items must be unused, in their original condition and packaging, and include proof of purchase. Returns can only be requested after the order has been delivered.

3. Order Cancellations

Orders cannot be cancelled or changed once processing has begun. Please review your order carefully before placing it.

4. How to Start a Return

To request a return, contact us at info@marketvia360.com.
Return instructions and the return address will be provided once your request is approved. Items sent back without approval will not be accepted.

5. Return Shipping

  • Change-of-mind returns: Customer is responsible for return shipping costs.
  • Faulty or incorrect items: A prepaid return label will be provided.

6. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 30 days if your item is damaged, defective, or incorrect so we can resolve the issue.

7. Non-Returnable Items

We do not accept returns for:

  • Sale items or gift cards

  • Perishable, personalised, or hygiene-sensitive products

  • Hazardous or flammable materials

8. Refunds

Refunds are issued after the returned item is received and inspected.
Approved refunds are sent to the original payment method within 7–14 business days. Processing times may vary by payment provider.